(815)832-4619

COVID-19 Update

How we are operating at this time

Grooming and Boarding services are open to the public under strict guidelines put forth by the State, we must follow social distancing requirements and must require that employees and customers wear a face covering.

11/12/2020 Top dog is still continuing with our contactless drop off. We ask clients with the spike in cases again to hold onto your own leashes and collars. We will bring our own leash out to get your pet. Staff is still checking boardings in over the phone before coming to get your pet. We have a contactless chip reader for credit card payment with our square app. We also accept cash, check, and all major forms of credit cards. Please let us know how you are going to pay at the time of drop off. If you have any questions or concerns please call us at (815) 832-4619.

9/17/2020  Top dog is still doing our contactless drop off. Call and staff will be out to check your pet in for grooming. For our boarding drop off's, the check in's will be done over the phone. Staff will ask you questions about your pet's eating, medication (if on any), flea treatments, etc. Once that is all done staff will be out to get your pet and their belongings for their stay with us. We have a contactless chip reader for credit card payment with our square app. We also accept cash, check, and all major forms of credit cards. If you have any questions or concerns please call us at (815) 832-4619.

7/14/2020  Top dog is still implementing our contactless drop off. Call or honk and staff will be out to check your pet in. If you prefer to enter the enclosed area and drop your pet off we ask to practice social distance. Until we recive further notice, only staff members wearing masks are allowed in the facilty. If you have any questions or concerns please call us at (815) 832-4619.

 

 

5/2/20 Top dog has developed a new way to maintain the recommended 6 ft for social distancing. We have implemented a kennel up front that connects to the front door. This kennel helps maintain distance and a safer way to bring us your dog. It's especially useful for energetic or timid dogs,  we can still receive your dog at the car keeping a social distance, just call us at (815) 832-4619 or honk your horn. Whichever you prefer we will do for you.This link will show a video on how to properly use it 

VIDEO

4/27/20 Top Dog has developed policies for the protection of our workers and customers. We have provided training to all staff on how to clean up with CDC recommended products for the cleaning tasks (surfaces, equipment etc); in addition to how to use the PPE (Personal Protective Equipment) necessary to check in, check out and as well as in our facilities. Also employees will follow the recommendations of the CDC guide lines for social distance for check-in and drop-off pets curbside, so pet owners do not enter the facility. Also, social distance will be apply between employees and we will be checking in and out clients one by one. We have written protocols in place following the CDC guidelines primarily. Also, we have been following the University of Illinois College of Veterinary Medicine page and getting information with COVID-19 recommendations for veterinary practices to adopt or implement on our practice and the IPPGA (Illinois Professional Pet Groomers Association) Standards and Guidelines. 

This is our following protocols:

1.Start and end of the shift

2. Drop off and pick up dogs 

3. Grooming and boarding work procedures

4. Clients curbside service for check In and release of a pet

Update 4/24/20 During news interview of 4/23/20, Governor Pritzker is allowing pet grooming to reopen May 1st. Also, Governor Pritzker will put into effect May 1st everyone has to wear a mask in public. We are ready to go for grooming May 1st! Similar to boarding and daycare, we are still following the CDC guidelines. We will be doing check ins and outs at your car. Also, we will be wearing masks during the check in, check out and at all times during job performance, gloves, and protective gear as a precaution to make sure you, your dog, and our staff can stay safe and healthy. 

 

Here are the following steps when you come:

1. Call us by phone at (815) 832-4619 to schedule boarding or daycare with us.

2. Pull into a parking spot and put your car in park.

3. Call us by phone at (815) 832-4619 or honk your horn to let us know you have arrived with your dog.

4. A staff member will come shortly after to receive your dog and your dog's belongings.

5. We ask you to hold onto your own leash and collar because we will bring out a leash of our own to bring your dog in. Each leash we use is wiped down with alcohol after each time being used, so they are sanitized.

6. When you are ready to pick up your dog, call us at (815) 832-4619 so we can prepare your dog's belongings and your dog for pick up.

7. When you are here call us by phone at (815) 832-4619 or honk your horn to let us know you are here.

8. A staff member will be out shortly with your dog, your dog's belongings, and how much the total bill is.

9. You can pay the bill either with check, card, or cash. We will accepted all. If in card, we would like you to pay over the phone and we will let you know the transaction went through when we bring your dog out.

Top Dog has developed policies for the protection of our workers and customers. We have provided training to all staff on how to clean up with CDC recommended products for the cleaning tasks; in addition to how to use the PPE (Personal Protective Equipment) necessary to check in, Check out and as well as in our facilities.

Updated as of 4/23/20 Gov. J. B Pritzker announced 4/23/20 Animal grooming Services can reopen May 1 2020. We also have made improvements to our facilities during this time. Check out the improvements here!

 

 Updated as of 4/17/20 At this time, we are closed for grooming until the order is lifted at the end of April. We are currently scheduling grooms for the month of May. Any questions feel free to call us and we can book your appointment. 

Top Dog still open for boarding and daycare because we are considered an essential business and operation (Section 12b of Governor Pritzker's order). Because of this our policy has slightly changed. To continue to follow CDC guidelines, we will be doing check ins and outs at your care. Also, we will be wearing masks, gloves, and protective gear as a precaution to make sure you, your dog, and our staff can stay safe and healthy. 

Here are the following steps when you come:

1. Call us by phone at (815) 832-4619 to schedule boarding or daycare with us.

2. Pull into a parking spot and put your car in park.

3. Call us by phone at (815) 832-4619 or honk your horn to let us know you have arrived with your dog.

4. A staff member will come shortly after to receive your dog and your dog's belongings.

5. We ask you to hold onto your own leash and collar because we will bring out a leash of our own to bring your dog in. Each leash we use is wiped down with alcohol after each time being used, so they are sanitized.

6. When you are ready to pick up your dog, call us at (815) 832-4619 so we can prepare your dog's belongings and your dog for pick up.

7. When you are here call us by phone at (815) 832-4619 or honk your horn to let us know you are here.

8. A staff member will be out shortly with your dog, your dog's belongings, and how much the total bill is.

9. You can pay the bill either with check, card, or cash. We will accepted all. If in card, we would like you to pay over the phone and we will let you know the transaction went through when we bring your dog out.
10. You can schedule your next groom appointment if you want as well and we will bring a card out to you for the next groom or call us to set up your next appointment.

We hope these updates have been helpful for you and we hope to see you soon!

 

(We will try to keep this updated weekly or as more information becomes available)

Copyright © 2020 Top Dog Pet Grooming Salon, All rights reserve.