Reservation Cancellation Policy

Our boarding facility has limited kennels and especially during high season time we are frequently at 90 - 100% occupancy. When we are at capacity this forces us to turn away some clients for boarding. When clients pick up their dogs early, cancel reservations, or change reservations without an appropriate amount of notice (at minimum 48 hours), it is frequently too late for us to fill the kennel space that we reserved for them because the clients that we turned away have already made other arrangements. This causes us to lose a tremendous amount of income because that kennel is vacant. Due to the loss of revenue as a result of no shows, untimely cancellations, schedule changes, and early pick ups, we have implemented the following cancellation policies. 

 

 General Cancellation Policy

ALL CANCELED RESERVATIONS MUST BE PAID OVER THE PHONE OR A MAILED RECEIPT TO HOME

We require at the latest a 48 hour notice for cancellations or reservation schedule changes. When we are unable to re-book the space that is reserved for your dog due to lack of notice we will charge a $25.00 cancellation fee for each kennel reserved or if the reservation is over 3 days there will be a charge of 50% of the stay. Clients that fail to provide us with at least a 24 hour notice for early pick ups will be charged for the whole day of the scheduled reservation check-out day.

 Holiday Cancellation Policy

ALL CANCELED RESERVATIONS MUST BE PAID OVER THE PHONE OR A MAILED RECEIPT TO HOME

All reservations that are made for any holiday or holiday weekend requires a $25.00 NON-REFUNDABLE DEPOSIT per kennel that will be credited towards the client's account. However, if the client fails to follow through with the reservation with a least a 72 HOUR NOTICE, the deposit will be UNATTAINABLE to the client. Clients who cancel less than 24 hours before the holiday reservation will be charged for $10.00 per day per kennel of THE ENTIRE STAY RESERVED. THERE ARE NO EXCEPTIONS.

 Holiday Early Pick ups or Reservation Changes

Clients who reserve a kennel for holidays that do not provide us with a 24 hour notice for early pick ups will be charged for the entire scheduled stay. Also, clients who have to change their reservation times without providing us with a 48 hour notice will be changed for the entire reserved time for any days that the kennel remains vacant. We are sorry that it has become necessary to implement a strict cancellation policy; however, we cannot continue to encounter loss of revenue do to untimely cancellations, early pick ups, and reservation schedule changes. 

** Policy will go into effect August 17, 2019 **

Contact Us:

56 Tile St 
Saunemin, IL 61769

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