(815)832-4619
Reservation Cancellation Policy
Our boarding facility has limited kennels, and especially during high season time we are frequently at 90 - 100% occupancy. When we are at capacity, the lack of space may force us to turn away some clients for boarding. When clients pick up their dogs early, cancel reservations, or change reservations without an appropriate amount of notice (at minimum 24 hours), it is frequently too late for us to fill the kennel space that we reserved for them because the clients that we turned away have already made other arrangements. This causes us to lose a tremendous amount of income because that kennel is then left vacant. Due to the loss of revenue as a result of no shows, untimely cancellations, schedule changes, and early pick ups, we have implemented the following cancellation policies.
General Cancellation Policy
ALL CANCELED RESERVATIONS MUST BE PAID OVER THE PHONE OR A MAILED RECEIPT TO HOME
We require at the latest a 24 hour notice for cancellations or reservation schedule changes. When we are unable to re-book the space that is reserved for your dog due to lack of notice we will charge a $25.00 cancellation fee for each kennel reserved or if the reservation is over 3 days there will be a charge of 50% of the stay. Clients that fail to provide us with at least a 24 hour notice for early pick ups will be charged for the whole day of the scheduled reservation check-out day.
Holiday/Summer Cancellation Policy
ALL CANCELED RESERVATIONS MUST BE PAID OVER THE PHONE OR A MAILED RECEIPT TO HOME
If the client fails to follow through with the reservation made for any holiday or holiday weekend stay with at least a 72 HOURS NOTICE, the client will be charged for the ENTIRE STAY RESERVED. THERE ARE NO EXCEPTIONS.
Holiday/Summer Early Pick ups or Reservation Changes
Clients who reserve a kennel for holidays that do not provide us with a 48 hour notice for early pick ups will be charged for the entire scheduled stay. Also, clients who have to change their reservation times without providing us with a 48 hour notice will be charged for the entire reserved time for any days that the kennel remains vacant. THERE ARE NO EXCEPTIONS.
We are very sorry that it has become necessary to implement such a strict cancellation policy; however, we cannot continue to encounter loss of revenue do to untimely cancellations, early pick ups, and reservation schedule changes.