Grooming Policies

All dogs must be current on vaccinations: Rabies, Distemper, Bordetella, and highly recommend Canine Influenza. You must provide proof of vaccination records before your pet can be groomed. Please have your vet fax/email us a copy of the records two days prior to appointment. If you forget a copy, we will attempt to call your vet and verify your dog is up to date. 

Additional charges may be applied to coats with mats and tangles. If the coat condition is severely matted and the groomer is unavailable to perform a de-matting process, we will recommend a shave down service. Shave down services may cause slight irritation due to the process and can also uncover underlying skin conditions (hot spots, etc.). We will always try to point out any extra charges when you drop off, but sometimes we do not catch it until we start the grooming. 

Additional charges will be applied if your pet requires additional treatment for parasite infestation (flea and tick shampoo and Capstar tablet). 

During grooming services photos or videos may be taken and used on Top Dog website, social media, lobby displays, or in other marketing material. You consent to our use of your or you dog's image, likeness, and name in such marketing materials. 

We require a notification of cancellation 24 hours prior to your scheduled appointment. Failure to notify us of cancellation will result in payment of at least 50% of the total bill. 

Top Dog policies, procedures, services, and rates may change from time to time. While we attempt to notify you of these changes, it is ultimately your responsibility to check back on our website regularly so that you are away of our most current policies, procedures, services, and rates. We reserve the right to refuse service to anoyone at our sole discretion.